FAQ
What is virgin hair?
This means the hair is truest to its natural human hair state and has NOT been processed or chemically treated. Hair has been collected from one donor. All the cuticles flow in the same direction from root to tip and hair is tangle-free.

What is the difference from Brazilian, Indian, and Peruvian?
There are slight differences between our textures. Brazilian hair tends to be our most silkiest and can hold curls the longest. Our Peruvian hair is a little coarser and tends to blend well with relaxed African-American hair, as well as medium coarse Caucasian hair great. Our Indian hair is very fine and is best set with rollers to hold a curl best, as its texture is extremely delicate.

How many bundles do I need?
Each bundle consists of 3.5 of hair unless stated otherwise. For lengths 8-16 inches 2 bundles For lengths 18-40 inches 3 or more bundles for desired fullness. Please be mindful we do offer ½ bundles.

How long will the hair last me?
It will last 6-9 months or longer if taken care of properly enduring use after use.

Can this hair be colored?
Yes, but we recommend this be done by a licensed cosmetologist. Be cautious over processing can strip and change the integrity of the hair.

Can I straighten this hair?

Yes. It’s 100% virgin human hair and can be treated just as your own with coloring,
shampooing, straightening and curling. Always be sure to use a good heat protector before straightening. However, for our curlier textures we do not recommend it to be straightened.

Why do my ends look dry?
Virgin hair has tapered ends and have not been trimmed so the ends may be dry. We suggest you trim the ends to prevent dryness and tangling and order 2 inches longer.

What products work best on this hair?
We recommend Herbal Essence Hello hydration Shampoo & Conditioner, Argan hot oil by creme of nature, Silk Elements Deep Conditioner

If I leave a conditioning treatment on my hair longer than the instructions indicate on the package, will it condition my hair better?

No. The timing indicated on the package of every conditioning treatment has been tested to determine when the product reaches its maximum effectiveness. For best results, follow directions closely.

Can my order be canceled or changed?
Yes, we can cancel within 24 hours, but reserve the right to deny any future orders. Also, orders can be changed within 24 hours upon the payment of a $25 change order fee.

How long is shipping & handling?
Handling time is 1-2 business days 3 for any additional services requested
Shipping time is either within 10 business days, 6-7 business days or 3-5 business days with delivery confirmation throughout the USA. We make every effort to ship within the time frame you select, if not shipping will be refunded and order will ship express at our expense.

Please note we are closed for business on Mondays.

We do ship international and offer the most competitive rates via FedEx and UPS.We do not ship to any other address than what Paypal provides, which should be a CONFIRMED address.

Also please note Paypal overrides shipping information input into our system. You must be sure your correct shipping information is on your Paypal account and a confirmed address.

If you would like to add signature confirmation for $5.00 be sure to select the correct shipping option that includes signature confirmation.

Please note: We do not ship to PO Box!!

All hair is thoroughly inspected by a licensed cosmetologist before sent to our customers. Please feel confident to purchase as we aspire to grow strong durable relationships with our customers.