Shipping & Returns

We will make every effort to match each order to your exact specifications. Each & every bundle is thoroughly inspected by a certified licensed LG Hairstylist. Being that our hair is 100% virgin human hair and each piece comes from separate donor we cannot guarantee hair color or texture. Our natural hair comes in straight, curly, and wavy pattern, and the color natutral. There are some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please note, refunds and/or exchange WILL NOT be given for dissatisfaction with texture or color.Any color other than natural is considered a custom color.


We take great pride in the quality of our product and it is 100% guaranteed. If you have received any item that is incorrect, you must contact us within (3) business days.

No refunds will be allowed, but orders can be cancelled with 24 hour notification for a full refund. After 24 hours orders begin processing and can only be cancelled for a store credit. If an incorrect item was sent to you we will issue a return label with RMA number for the incorrect merchandise received. Once we have received it back a replacement will be sent.



Handling time is 1-2 business days 3 or more for any additional custom services requested
Shipping time is either within 10 business, 6-7 business days or 3-5 business days with delivery confirmation throughout the USA. We make every effort to ship within the time frame you select, if not shipping will be refunded and order will ship express at our expense.

We do ship international and offer the most competitive rates through FedEx and UPS

Please note: We do not ship to PO Box

*Due to the nature of our product all sales are final. If you believe you have received an incorrect or defective item please contact us within 3 business days of receiving your order. Any color other than natural or 1b can take up to 2-3 weeks to fulfill order. If you have any further concerns or questions please reference our Terms and Conditions online at or call us directly at (203) 295-HAIR.